Module 4: Pi-Process Intelligence

7 LESSONS

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Process Intelligence is knowing how your organisation’s work and management processes align to deliver to your customers’ expectations. It’s a combination of 4 areas: Work Process, Customer Delivery, Employee Experience and Management Process. We cover the first three of these in this module, and Management Process in the final Mi-Management Intelligence module.

Pi: Introduction

What is Process Intelligence and why is it important? This lesson introduces the concept of Process Intelligence and why developing it is such a key enabler for leaders.

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